LAURANKA
PRODUCT SUPPORT AGREEMENT
EXPIRY NOTIFICATION AND RENEWAL INSTRUCTIONS
Important Please Note
The Product Support Agreement (PSA) period for this software runs from the 1st April to the 31st March each year. If you are getting a PSA expiry notification displaying on your software it means the PSA period for your current software expired on the 31st of March.
Please ensure you update your Annual PSA Code(s) by the 28th April to allow continued use of the software. Your renewal codes are contained on your Annual PSA invoice.
Renewal Instructions for updating your Lauranka Software Annual PSA Code(s) are detailed below
The Annual PSA (Product Support Agreement) License Fee is compulsory and forms part of Lauranka's Software Licensing Agreement. Paying and renewing your Annual PSA (Fee) not only allows for the software to activate for the coming 12-month annual PSA period, but also entitles you to Lauranka Time Clock and/or Lauranka COMMS helpdesk software support, including access (via our Website) to any updates to your standard current software version.
Our support staff can be accessed via several channels including phone and e-mail
Please note that in addition to the Annual PSA fee there is a small Media and Distribution charge. Traditionally this covered the Annual PSA Renewal CD, Postage, etc., whereas more recently this same charge covers the process behind developing and maintaining the Annual PSA Codes and the related distribution and support associated with these codes. We have endeavoured to maintain this Fee at a minimal level and it is in-line with the Fee detailed on your original PSA Licensing Agreement.
Finally, although we do our best to ensure the PSA amount remains unchanged, from year to year your PSA amount may be subject to change to reflect increased support and development costs. If there are any increases we will endeavour to keep these as minimal as possible.
Help Desk +64 6 877 00 33
How to Renew Your Annual PSA
The process to renew your Lauranka Software for the new PSA period is now incredibly simple. If you are unsure of the process please just follow the instructions below.
Where to find your Annual PSA Renewal Code(s)
Your new Annual PSA Renewal Code(s) for your Lauranka Software are contained on your Annual PSA Invoice which we send out late February each year. These Code(s) will need to be entered into your Lauranka Software (per below examples) by the 28th April to renew your PSA for the coming 12 months and ensure ongoing use.
Please note your Annual PSA Invoice will ONLY SHOW renewal codes/detail for the relevant Lauranka Software Module you are currently licensed for. Guides on how to enter the code for each Module you may have are detailed separately below. If you DO NOT have the module you DO NOT need to enter the code.
How to enter your PSA Renewal Code for Lauranka Time Clock
To enter the Code please double-click on the PSA Expiry Code as highlighted on the Screen below and enter your Code (the full alpha numeric code).
(Please Remember if you are also running COMMS Sigma and/or COMMS these codes will also need to be entered separately)
Your Lauranka Annual PSA Code can be found on your Annual PSA invoice here. Once entered please check to ensure the PSA Expiry Date has advanced to the following year.
How to enter your PSA Renewal Code for
Lauranka COMMS Sigma
To enter the Code please double-click on the PSA Expiry Code as highlighted on the Screen below and enter your Code (the full alpha numeric code).
You will only need to enter this code if you are running one of the newer generation Readers (Sigma and MorphoWave).
Your Lauranka COMMS Sigma Annual PSA Code can be found on your Annual PSA invoice here. Once entered please check to ensure the PSA Expiry Date has advanced to the following year.
How to enter your PSA Renewal Code for
Lauranka COMMS
To enter the Code please double-click on the PSA Expiry Code as highlighted on the Screen below and enter your Code (the full alpha numeric code).
You will only need to enter this code if you are running one of the older generation Readers (MTX, 3G V-Station and 4G V-Station)
Your Lauranka COMMS Annual PSA Code can be found on your Annual PSA invoice here. Once entered please check to ensure the PSA Expiry Date has advanced to the following year.
