Lauranka Time Clock Software
Frequently Asked Questions

Question: Do I need to sign-up or enter a contract to run the Trail/Demo Version?

​Answer: No, the only thing required in order to use our Software is that you accept our Terms and Conditions which is acknowledged via a simple tick box.

​​

​Question: Why have you allowed 90-days for your Trial/Demo Version, this seems quite long?

​Answer: Simply we think anything less doesn't provide enough time for a client to fully understand and feel comfortable choosing their preferred solution. Given your employees are one of your most important and costly assets, it is important that the solution you choose to manage them is right for you.

​

Question: Does the Trail/Demo version have any restrictions in functionality?

​Answer: No, the Demo License includes our standard Attendance Software Module and unlimited employee capacity.

​

Question: On the Trail/Demo version how do employee's Clock in/Out?

​Answer: We have included our (optional) Punch at the P.C. Software Module as part of the Demo License. This allows employees to Clock In or Out at any P.C. / Workstation on your (connected) network that has COMMS Sigma installed.

​

Question: Do you supply a (Biometric) Clocking Reader as part of the Demo version?

​Answer: No, only the Punch at the P.C.  Software Module (as above) is included. However you can choose to add-on/purchase a Biometric Reader(s) at anytime - see here

​​

Question: If I download your Demo Software to Trial, can I get some personal online training?

​Answer:  Yes (for New Zealand, Australia and South Pacific clients - and it's free) - Although we have comprehensive online support guides and videos via our online Help Wizard, we understand that sometimes it’s just easier and more enjoyable to have someone who knows the software guide you personally. That’s why for New Zealand, Australia and South Pacific clients who download our Software and wish to trial our Software we are delighted to be able to offer you complimentary 1-hour one-on-one online training session to ensure you have the best experience with our software. ​Please don’t be shy to request - We’re here to guide you every step of the way, and we promise we’re friendlier than a puppy with a new toy!

​

Question: What if I need support?​

​Answer: We have worked hard to empower clients with the support tools they need to assist themselves, with this in mind we have a very extensive online Help Wizard that you can access from almost all screens that will take you to the relevant section you are working on. Likewise we have recently started implementing short form video guides, this library of guides will grow over time and should provide a simple and fast method to assist clients. Additionally, for clients with an Active Software license we have a 'Request Support' link on the Main Menu of our software which you can use to submit a support query. Lastly, but not least for New Zealand based customers we have a Helpdesk that is accessible during normal NZT business hours. 

​

Question: When can I upgrade from a Demo to an Active License?

​Answer: Anytime. Once you upgrade the associated monthly fee will start from that period - upgrade now

​​

Question: What happens at the end of the 90-day Trail/Demo period if I haven't upgraded to an Active License?

​Answer: The Software will no longer be accessible. If you wish to continue using it after this time you can still upgrade to an Active License should you wish - upgrade now

​

Question: I already have/had Lauranka Software, can I use the Demo version with a 90-day Trail/Demo period?

​Answer: No, the Demo version/License is only available for use on a (new) blank/non-active database, and is not permitted for use on any existing Lauranka Software that is or has been covered by either Lauranka New Zealand Ltd's Annual or Monthly Product Support Agreement (PSA) License at any time. For more information, please refer to our - Software License Agreement

​

​Question: Is it Cloud based?

​Answer: No, we've kept our solution as a simple download and install to provide the flexibility of allowing a customer the freedom to be able to host the application themselves (on their own P.C or Server). If you need remote access there are many simple tools, like TeamViewer, Microsoft Remote Desktop, etc., that can provide you with ability to do this.

​​

Question: What operating system does the application run under?

​Answer: Microsoft Windows.

​

Question: Do you do custom features, reports, etc.?

​Answer: Yes we can. However please note that for custom requests we will firstly assess the request to ensure it is feasible, both in terms of resources required and also that it is achievable within the architecture and structure of our software. At our sole discretion if we deem it feasible, we will then provide a quote for the work to be undertaken and a likely timeframe. Please note the minimum charge for any development work or custom reporting is NZD $500 (+GST if applicable) and increases from there.