LAURANKA
PRODUCT SUPPORT AGREEMENT
EXPIRY NOTIFICATION AND RENEWAL INSTRUCTIONS
Important Please Note
The Product Support Agreement (PSA) period for this software runs from the 1st April to the 31st March each year. If you are getting a PSA expiry notification displaying on your software it means the PSA period for your current software expired on the 31st of March.
Please ensure you update your Annual PSA Code(s) by the 28th April to allow continued use of the software. Full details of this process are contained on your Annual PSA invoice.
Renewal Instructions for updating your Lauranka Software Annual PSA Code(s) are detailed below
The Annual PSA (Product Support Agreement) License Fee is compulsory and forms part of the licensing agreement. It entitles you to Lauranka Time Clock and/or Lauranka COMMS helpdesk software support. Our support staff can be accessed via several channels including phone and e-mail. The annual PSA Fee also entitles you to annual upgrades; these upgrades contain any updates to the standard current software version as well as allowing for the software to activate for this years coming 12-month annual PSA period.
Please note that in addition to the Annual PSA fee their is a small Media and Distribution charge. Traditionally this covered the Annual PSA Renewal CD, Postage, etc., whereas more recently this same charge covers the process behind developing and maintaining the Annual PSA Codes and the related distribution and support associated with these codes. We have endeavoured to maintain this Fee at a minimal level and it is inline with Fee detailed on your original PSA Licensing Agreement.
Help Desk +64 6 877 00 33
How to Renew Your Annual PSA
The process to renew your Lauranka Software for the new PSA period is now incredibly simple. If you are unsure of the process please just follow the instuctions below.
Where to find your Annual PSA Renewal Code(s)
Your Annual PSA Renewal Code(s) for your Lauranka Software are contained on your Annual PSA Invoice. These Code(s) will need to be entered into your Lauranka Software (per below examples).
How to enter your PSA Renewal Code for Lauranka Time Clock
To enter the Code please double-click on the PSA Expiry Code as highlighted on the Screen below and enter your Code (both alphas and numerics).
(Please Remember if you are also running COMMS Sigma and/or COMMS these codes will also need to be entered separately)
Your Lauranka Annual PSA Code can be found on your Annual PSA invoice here. Once entered please check to ensure the PSA Expiry Date has advanced to the following year.
How to enter your PSA Renewal Code for
Lauranka COMMS Sigma
To enter the Code please double-click on the PSA Expiry Code as highlighted on the Screen below and enter your Code (both alphas and numerics).
Your Lauranka COMMS Sigma Annual PSA Code can be found on your Annual PSA invoice here. Once entered please check to ensure the PSA Expiry Date has advanced to the following year.
How to enter your PSA Renewal Code for
Lauranka COMMS
To enter the Code please double-click on the PSA Expiry Code as highlighted on the Screen below and enter your Code (both alphas and numerics).
Your Lauranka COMMS Annual PSA Code can be found on your Annual PSA invoice here. Once entered please check to ensure the PSA Expiry Date has advanced to the following year.
